The hotel offers amenities for your comfortable stay and unforgettable experiences
Cozy Comfort!
“The room was beautifully decorated and cozy, creating a warm atmosphere that made me feel right at home.” view full review
Perfect Kitchenette!
“I loved the little kitchenette layout; it was incredibly handy for making quick meals and enjoying snacks.” view full review
Excellent Shower!
“The shower had great pressure, providing a refreshing experience after a long day of exploring.” view full review
Stylish & Inviting!
“The room decor was tastefully done, making the space feel very inviting and pleasant to stay in.” view full review
General
Non-smoking rooms
Free Wi-Fi
24-hour reception
Lift
Guest Parking
Microwave
Dining
Breakfast
Business
Business centre
Room features
In-room air conditioning
Heating
In-room safe
Mini-bar
Tea and coffee facilities
Self-catering
Microwave
Media
Flat-screen TV
Cable/ Satellite television
Telephone
Show more
Location
128 Holland Road, London, Gb,
London,
United Kingdom,
W14 8BD,
Greater London
Map view
street view
128 Holland Road, London, Gb,
London,
United Kingdom,
W14 8BD,
Greater London
City landmarks
Park
Hyde Park
3.3
km
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
6.5
km
Museum
Victoria and Albert Museum
2.9
km
Museum
The British Museum
6.3
km
Garden
Buckingham Palace
4.9
km
Museum
Science Museum
2.7
km
Museum
Natural History Museum
2.6
km
Park
Holland Park
1.3
km
Palace
Kensington Palace
2.3
km
Museum
Design Museum
1.4
km
Park
Kensington Gardens
2.3
km
Event hall
Royal Albert Hall
2.4
km
Museum
Leighton House Museum
920 m
87-135 Brompton Rd
Harrods
3.4
km
Square
Trafalgar Square
5.9
km
Museum
National Gallery
5.9
km
Elizabeth Tower - Houses of Parliament
Big Ben
6.1
km
Marylebone Rd
Madame Tussauds London
4.6
km
Event hall
Hammersmith Apollo
1.8
km
Museum
18 Stafford Terrace
1.1
km
Event hall
Olympia Exhibition Centre
1.2
km
Monument
The Albert Memorial
2.4
km
Westbourne Grove
Westbourne Grove
2.4
km
Garden
Kyoto Garden
1.1
km
Store
Kensington High Street
1.7
km
Church
Westminster Abbey
5.9
km
Event hall
Olympia London
980 m
Shopping Area
Westfield London
1.6
km
Museum
Museum of Brands
2.2
km
Metro Station
Kensington
2.8
km
Nearby
West 12 Shopping center
Lost Lagoon
420 m
Shopping Area
West12 Shopping Centre
510 m
Restaurants
zarathustra cafe
520 m
Richmond Way
Belushi's
950 m
13-15 Shepherds Bush Green Shepherds Bush
Shandeez
750 m
2 Maclise Rd
The Central Bar
880 m
Shepherds Bush Green Unit 1
Gelato Mio
820 m
138 Holland Park Avenue
Panini House
610 m
58 Uxbridge Road
Roosters Piri Piri
620 m
24 Shepherds Bush Green W12 Shopping Centre
Al Forno
790 m
3-4 Romney Court Shepherds Bush Green 4 Romney Court
Tai Buffet
700 m
86 Uxbridge Road Shepherds Bush
KFC
710 m
96-102 Uxbridge Road
Reviews and Ratings
Feedback from previous guests about their experience.
58%
liked the hotel and would stay again
Great location
Friendly staff
Cold room
Cramped shower
5.8/10
Guest rating
Rooms
6.0
Location
7.5
Service
5.9
Dining
5.0
Guest reviews
5.8/10
based on 24 reviews
2.5/5
based on 534 reviews
6.9
6.9/10 based on 743 reviews
#1023 based on Tripadvisor
Charlie
United Kingdom,
June
2024
5.6/10
My stay at the hotel had its ups and downs. The rooms were not clean in several areas and lacked a welcoming feel, especially with a leaking bathroom sink. The room size was ridiculously small, with old curtains and dim lighting. However, the location was ideal for accessing Olympia, train stations, and Westfield shopping center. The service was a mix of shocking and abrasive, except for the manager, and the dining options were limited. Despite these drawbacks, the hotel's proximity to key attractions in London was a definite plus.
Rooms
5.0
The rooms were not clean and welcoming, with various issues like a leaking sink and inadequate lighting.
Service
5.0
The service was a bit shocking and abrasive, except for the manager's interactions. Limited breakfast options were available.
Location
8.0
The hotel's location was excellent, close to Olympia, train stations, and Westfield shopping center in London.
Dining
5.0
The dining experience was limited, with a focus on basic options like toast, tea/coffee, and cereal, without much variety.
Facilities
6.0
Tony
United Kingdom,
June
2024
6.6/10
The hotel is in a convenient location for business, near Olympia and the train stations, as well as Westfield shopping centre. The rooms had a faint unpleasant smell, and waiting for a table was necessary during busy times. The service was mixed, with some staff being rude but others being very nice. The little kitchen layout was a highlight, providing plenty of hot water. The dining options were limited but included boiled eggs, toast, cereal, and hot drinks. Overall, a decent stay for those needing easy access to business areas.
Rooms
6.0
The rooms had a faint unpleasant smell, and waiting for a table was necessary during busy times.
Service
7.0
The service was mixed, with some staff being rude but others very nice.
Location
8.0
Convenient location for business near Olympia, train stations, and Westfield shopping centre.
Dining
5.0
Limited dining options with basic breakfast offerings.
Facilities
7.0
No specific comments about facilities.
Harry
United Kingdom,
May
2024
7.4/10
The hotel offers a great location near Shepherds Bush Underground Station, within walking distance of the London Book Fair and Harrods/Knightsbridge. However, the parking situation is inconvenient, and the breakfast options are limited. The rooms were small and needed redecorating, but they were clean with comfy beds.
Rooms
7.0
The rooms were very clean with a comfy bed.
Service
8.0
The staff were polite and helpful when any assistance was requested.
Location
9.0
The hotel is excellently located near Shepherds Bush Underground Station, making it convenient for exploring London.
Dining
6.0
The dining options were limited, offering only toast and cereals. However, the Indian dishes were pretty tasty.
Facilities
7.0
The facilities were reasonable, although crowded with limited seating.
Henry
United Kingdom,
April
2024
6.2/10
The hotel's location is excellent with easy access to the tube station and conveniently located for our plans. The rooms were a bit outdated with small en suite bathrooms and traffic noise from the main street. The service was helpful at times but lacked consistency. The dining options were limited with early breakfast hours. Overall, it was an okay stay but could use some improvements.
Rooms
6.0
The rooms were a bit tatty and the en suite was tiny, but clean. The traffic noise from the main street was noticeable, affecting the overall comfort.
Service
6.0
The service was helpful at times but lacked consistency in showing interest in customer satisfaction.
Location
7.0
The location was good, being only a short walk from the South Kensington tube station, but a bit far from the center of London.
Dining
5.0
The dining options were limited with a basic continental breakfast and early closing times. Improvement in variety and availability is needed.
Facilities
7.0
Facilities were average, nothing outstanding but sufficient for a short stay.
Lee
United Kingdom,
April
2024
5.6/10
My stay at the hotel was a bit of a mixed bag. The location was convenient, the staff were friendly, but the room was disappointingly small and not very fresh. The dining options were limited, but the service was decent overall.
Rooms
5.0
The room was VERY small, hot, and didn't smell fresh.
Service
6.0
The service was not apologetic at all, but overall decent.
Location
7.0
The location was OK for where we wanted to be, close to public transport links.
Dining
5.0
The dining was basic, but not impressive.
Facilities
6.0
Facilities were limited but sufficient for a short stay.
Joseph
United Kingdom,
April
2024
6.2/10
The hotel is in a convenient location close to Shepherd's Bush tube station, making it easy to access Central London. While the rooms were small and had steep steps into the bathroom, the layout with a little kitchen was appreciated.
Rooms
6.0
The rooms were small and had steep steps into the bathroom.
Service
5.0
The service was lacking, with staff not responsive to requests and even rude at times.
Location
8.0
The hotel is in a convenient location close to Shepherd's Bush tube station, making it easy to access Central London.
Dining
6.0
Basic dining options with limited breakfast choices, but there was a snack menu available.
Facilities
7.0
Ron
United States,
April
2024
6.4/10
I had a mixed experience at the hotel. The room was well-equipped with a microwave, mini-fridge, kettle, and crockery, but the road-facing location was noisy due to a broken window catch and inefficient secondary glazing. Although the room had enough space for a group, the street noise led to a restless night's sleep.
Rooms
6.0
The room provided all the necessary amenities but was noisy due to traffic outside.
Service
8.0
The staff were friendly and accommodating throughout my stay.
Location
7.0
The hotel's location was convenient to access public transportation and shopping areas, but the street noise and misleading room photos were drawbacks.
Dining
5.0
The breakfast offerings were limited and ended early, which was a bit disappointing for a B&B.
Facilities
6.0
The hotel lacked appealing dining options and had noise issues due to the street-facing rooms.
Michael
United Kingdom,
March
2024
6.0/10
My stay at the hotel was a mixed experience. The room was very clean, cosy, and nicely decorated, with a much-needed little kitchen layout, but it was quite small and had some issues with the curtains and dim lighting. The service was lacking, with rude staff during my stay. However, the location was convenient, especially for those attending events at the Olympia, although parking was a major concern for me. The dining options were disappointing with limited choices, but there were some positive facilities available.
Rooms
7.0
The room was very clean, cosy, and nicely decorated, with a much-needed little kitchen layout.
Service
5.0
The service was lacking with rude staff during my stay.
Location
6.0
The location was convenient, especially for those attending events at the Olympia, but parking was a major concern.
Dining
5.0
The dining options were disappointing with limited choices.
Facilities
8.0
There were some positive facilities available.
Jessica
United Kingdom,
February
2024
7.4/10
I really enjoyed my stay at the hotel. The location was brilliant, close to a modern shopping centre and major tube station, and the staff were very friendly. However, the cold room at night was a downside, even in summer, and the shower setup could be better.
Rooms
7.0
Despite the room being cold at night, it was cosy and warm. The shower felt cramped, likely due to previous occupants using the taps in the middle.
Service
8.0
The staff were friendly and helpful, especially with providing information we needed. However, there seemed to be some confusion when I inquired about an electric heater.
Location
9.0
The hotel is in a very good area, with a convenient ten-minute walk to a major tube station and modern shopping centre. The presence of a little kitchenette was a plus.
Dining
6.0
The breakfast was a simple mix of bread, processed cheese, cereal, and boiled eggs. It runs for two hours each morning and could use some improvement in variety.
Facilities
7.0
The hotel had a little kitchenette within a cupboard, though the bathroom shower clip was broken. Overall, the facilities were adequate for a comfortable stay.
Great location
Cold room
Guy
United Kingdom,
February
2024
5.6/10
The hotel offered a decent experience with clean and comfortable rooms, and friendly staff. However, the service was lacking in professionalism. The location was convenient, but parking was a major issue. The dining options were limited but acceptable for a quick meal. The facilities were average.
Rooms
7.0
The room was nicer than I expected, albeit a bit tiny, but worth the price. Ideal for a short stay.
Service
5.0
The service was shocking, except for the manager who was helpful. Some staff seemed half asleep during interactions.
Location
6.0
The location was great, near a metro station and shopping center, but parking was a challenge for guests without permits.
Dining
5.0
The dining options were inadequate, limited to basic continental breakfast with just cereal and toast.
Facilities
6.0
The facilities were minimal but functional for a short stay.
Convenient location
Limited dining options
Alex
United Kingdom,
January
2024
6.4/10
The hotel room was small but adequate for our needs, albeit with a leaky roof that couldn’t be fixed at night. It was clean, though the shower cubicle seemed forgotten. Despite its size, the room had everything necessary and served as a decent base for sleep.
Rooms
7.0
The room was small but had everything we needed to sleep comfortably.
Service
6.0
The service was a bit mixed; some staff members were friendly, while others were unhelpful.
Location
8.0
The hotel's location was convenient, near Shepherd's Bush tube station and a shopping mall. Ideal for the event at the Olympia stadium.
Dining
5.0
The dining experience was subpar; the breakfast options were limited and finished early.
Facilities
6.0
The facilities were basic and did the job, nothing exceptional.
Geoffrey
United Kingdom,
January
2024
6.0/10
The hotel is conveniently located, close to transportation options and shopping centers. The rooms, while a bit small, are suitable for two people and equipped with essential amenities. The service could be more attentive, and the noise from outside affected my sleep quality. Dining options were limited, but the location is ideal for exploration on a budget.
Rooms
7.0
The rooms were small, but good for two people with necessary amenities like a TV, bathroom, and kitchen appliances.
Service
5.0
The service lacked attentiveness and early morning noise disruptions affected my stay.
Location
8.0
The location was convenient, within walking distance to public transportation and shopping centers.
Dining
5.0
Dining options were limited, resembling a small work canteen with minimal choices.
Facilities
6.0
Facilities were basic without standout features.
convenient location
limited dining
Dean
United States,
January
2024
5.0/10
My stay at the Kensington Suite Hotel was a mixed experience. The location was excellent for getting around the city, but the room could have used a deep clean. The service was lacking overall, except for the manager. The dining options were very limited, and the facilities were average.
Rooms
5.0
The room, described as a double room, was in the basement just close to the kitchen of the hotel. Could have used a deep clean.
Service
5.0
The service was not friendly overall, but the manager stood out. Annoying questions and lack of information about booking were noticeable.
Location
7.0
The location was really good as it was about 10 minutes from Westfield in Shepherds Bush, excellent for the Exhibition and close to Olympia. Near Shepherds Bush Underground Station, although difficult to access due to the cupboard door with kitchen equipment. Not ideal to have breakfast during peak hours.
Dining
5.0
Limited dining options with only bread, eggs, and cereal available. The boiled eggs, toast, and cereal were underwhelming considering the price.
Facilities
6.0
Average facilities overall.
Allan
United Kingdom,
December
2023
6.8/10
The hotel offers a small yet functional room with everything needed, but the cramped space may be a challenge. The breakfast is consistent but limited to basic options. The staff is friendly and professional, although some inconvenience with the elevator occurred. The location is convenient and quiet, catering well to specific needs. The dining selection is basic but sufficient for essentials.
Rooms
6.0
The room was small but had all the necessary amenities.
Service
7.0
The staff is very friendly and professional.
Location
8.0
The location is convenient and quiet, suitable for specific preferences.
Dining
6.0
The dining options are basic but cover essentials.
Facilities
7.0
The facilities meet basic needs.
John
United Kingdom,
December
2023
5.2/10
The hotel has a good location for the Olympia, but it could have been better. The room was really cold and noisy, and the amenities were unacceptable with a sink, microwave, and fridge in a small clothes cupboard.
Rooms
5.0
The room was really cold and noisy, making it hard to sleep. The amenities were subpar with a sink, microwave, and fridge cramped in a small clothes cupboard.
Service
7.0
The staff were very friendly and helpful. However, there was an issue with smoking in the room even though neither of us smoke.
Location
6.0
The location was good, within walking distance of the Hammersmith Eventim venue and close to transportation options. However, the breakfast choices were limited.
Dining
5.0
The dining options were very limited with only basic choices available. The in-house dining was restricted to breakfast only.
Facilities
5.0
Facilities were lacking, and the room was noisy and cold. The amenities were cramped in a small space.